Hyster enjoys a wonderful relationship with the majority of its clients due its focus on producing complete customer satisfaction through its world class production. Our objective is to anticipate the needs of each customer in addition to deal with them with lift trucks that deliver the value, the performance and the dependability that they truly require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and offer an on-going voice of customer research both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to ensure the lowest ownership cost and total reliability all of Hyster's machinery are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each and Every Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold each employee responsible for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster offers a variety of high quality features as standard with our products. By remaining committed to our focus on both safety and quality, and by being innovative from beginning to end, we deliver several of the best material handling equipment on the market. These are just some of the reasons why Hyster has become a leader in the industry.